Return Policy

Last updated October 06, 2023

REFUNDS

At Runs Cricket Store, we value your satisfaction and want to ensure that you have a hassle-free shopping experience. If you are not completely satisfied with your purchase, we offer a 14-day return policy, subject to the following terms and conditions:

1. Eligible Items:

  • You may return any unused and undamaged cricket equipment purchased from Runs Cricket Store within 14 days after the date of delivery.
  • The following items are eligible for return: cricket bats, cricket balls, protective gear, clothing, and accessories.

2. Conditions for Returns:

  • All items must be in their original condition, with all tags, labels, and packaging intact.
  • Items that have been used, damaged, or altered in any way will not be accepted for return.

3. Return Process:

  • To initiate a return, please follow these steps:
    • Contact our customer support team at [runscricketstore@gmail.com] or [07394378889] to request a Return Authorization (RA) number.
    • Pack the items securely, including a copy of your original invoice and the RA number.
    • Ship the package to [The flat woodside park club, southover , London , N12 7JG].

4. Return Shipping:

  • The cost of return shipping is the responsibility of the customer, except in cases where the return is due to an error on our part or if the item received is defective.
  • We recommend using a trackable shipping method to ensure your return is received.

5. Inspection and Refund:

  • Once we receive your returned items, our team will inspect them to ensure they meet the return policy criteria.
  • If the items meet the criteria, we will process your refund to the original payment method within 2-3 business days.

6. Exemptions:

  • Customized or personalized items are exempt from this return policy unless they are defective or the customization was done incorrectly.

7. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact our customer support team within 48 hours of receiving the product. We will provide instructions for returning the item or offer a replacement, as appropriate.

8. Refund Amount:

  • The refund amount will be for the purchase price of the returned item(s), excluding any shipping or handling charges.

9. Store Credit:

  • If you prefer, we can issue a store credit for the returned item(s) instead of a refund.

10. Returns After 14 Days:

- Returns requested after the 14-day period will not be accepted unless the item is covered by a manufacturer's warranty.

11. Manufacturer’s Warranty:

- Some items may be covered by a manufacturer's warranty. If you encounter any issues after the return period, please refer to the manufacturer's warranty for further assistance.

12. Policy Changes:

- Runs Cricket Store reserves the right to update or modify this return policy at any time. Any changes will be posted on our website.

Thank you for shopping at Runs Cricket Store. If you have any questions or need assistance with a return, please do not hesitate to contact our customer support team. We are here to help you enjoy your cricket equipment to the fullest.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

00447375087953

00447394378889

runscricketstore@gmail.com